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What service do we provide?'Turn-key' service - Using our 'turn-key' service, we'll take care of everything, from initial survey to final fitting.
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Do you provide a measure service?'Turn-key' service - Yes As part of our 'turn-key' service we'll take care of everything, from initial survey to final fitting.
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Why Choose Feature Stairs?We have developed our stair systems, using modular high-quality components, combined with innovative manufacture and design, we are able to drastically reduce the cost, yet improve accuracy and quality of finish over conventional made to order stairs. Our refined & engineered designs are made here in Essex, by us, in our state of the art manufacturing facility. One of the many benefits of our systems over a one-off design is that it is refined, tested, and proven. We source the highest quality raw materials and manufacture to strict procedures to ensure every stair system that leaves our factory is to the same high quality we demand.
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Why are your prices so much cheaper than others?For many reasons, our mission is to make purchasing floating stairs simple and affordable. Being a system, we have been able to refine the order and manufacture process to dramatically cut costs, we pass these savings directly on to the customer in our keen pricing. You're buying direct, we don't employ pushy sales agents. We keep our overheads low to offer the best value.
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What colour & material options are there?Treads For the treads we choose Prime grade European Oak. This is an excellent, hard wearing yet beautiful wood. Its sustainable and reasonably priced compared to Walnut which is over four times as expensive. Tread colour - Various colour stains are available, from clear to dark. Powder Coated Metalwork Our metalwork can be supplied in any RAL colour! Stainless Steel Our stainless steel in supplied in a beautiful satin finish, sometimes referred to as 'brushed'.
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Do you supply to the public and trade?Yes - we supply both trade and public, our team is always on hand to answer questions and guide you at any stage.
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I like your stair designs but can you make some changes for me?Yes - we have many options for you to tailor the system how you'd like, including layout, paint options, handrail options. The basic design structure is set, for good reason. The design has had a huge amount of research and development invested to make the ultimate stair system. It's proven and tested. Learn more about the design elements here
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Do you offer landing balustrade?Yes - we provide complementing balustrades in either glass or steel to match your stairs.
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At what stage is it best to contact you in my project?As early as possible, so we can advise what type of structure is required to accept the staircase. We provide drawings on suitable fixing points, which may mean you have to make some adjustments prior to your stairs arriving. Click Here to see an example form.
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How do I order?You can start your order process right away on our website. Take a look through our stair system range then decide on your options we will then provide your personalised quote. Click here to view our stairs. Click here to see our order process in full.
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How long does it take to arrive from the point order?We generally work to a 6 -10 week lead time. We can give you a current lead time at the point of order. Check out our order process for more info.
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I'm in a hurry, can you make it even quicker ?"We'll always try our best to expedite lead time when required, please get in touch to see how we can help you.
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Do you offer a warranty?Yes, we're proud of our products. We over-engineer them to last, in fact, we have tested each tread to carry 500 kg, and a total of 2000 kg overall on the entire stair, that's many times more than British Standards. We offer a 5-year warranty* against manufacturer defects on every system. Naturally, there are some conditions for this, but we think you'll find them fair and reasonable. Full terms and conditions can be found here.
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Can it replace my existing staircase?Yes, our stairss are ideal for home renovation projects due to their modular construction, which makes getting them in position on site much easier, without the mess and dangers of on-site welding and finishing traditionally required.
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Do your stairs meet building regulations?Absolutely, every Feature Stairs System is designed and tested to meet the standards set out in building regulations for England and Wales. We're industry experts in all things stairs.
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Is Everything I Need Included?Yes - as part of our 'turn-key' service. we'll take care of measuring and fitting.
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Do you provide an install service?'Turn-key' service - Yes As part of our 'turn-key' service. we'll take care of everything, from initial survey to final fitting.
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Where can it be installed?Our Stair Systems are suitable for both new builds and home renovations. All our stairs a designed so that installation is quick and non-destructive, with no onsite welding or joinery finishing required. All our stair systems are fully test assembled before leaving the factory to ensure smooth installation on site.
If your question isn't answered here, let us know
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